Category: Emails

Change Password or Reset Security Questions using PWReset

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10/11/2022

10:54 am

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Accounts, Emails, Outlook 365, Security

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This document assumes you already know your password and just want to change your password or update your security questions. 

1. Log into https://pwreset.genesee.edu by choosing the Change Password / Log In option.

 

2. If you’d like to change your password, you may do so on this screen:

 

 

3. If you’d like to change your security questions, you can click the Enrollment tab at the top of the screen, then View my security questions, and then Modify.

Microsoft Office 365 for Home Use (GCC Students)

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09/15/2022

3:10 pm

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Emails, Outlook 365

Go to:  http://www.office.com/getoffice365

  • You will come to a page something like this (it will change, but do not click on the “Student” or “Teachers” links!) 
  • Put your Genesee email address in the box and click “Get Started”  — that will send an email to your Genesee email and you need to carefully follow the directions from there.
  • You should end up with a new account on www.office.com that uses your Genesee email as your username and whatever password you have selected. As a reminder, this password is NOT connected to our existing Genesee passwords.
  • The page you land on will look something like this. You can use the Office components online and save your documents in the cloud storage.

Office 365 online menu

  • If you want to install any components on your personal computer, select the Settings icon in the upper right corner of the screen. Settings button  — or click the link that says “Install Office 2016”  [it may change!]
  • Once there, click on Install in the menu and follow the directions from there.

Office 365 install status

  • You have a limited number of installs for your personal use — you manage where you install the software from the “My Account” menu.

Office 365 manage installs

ATTENTION CHROMEBOOK USERS:  You cannot install Office 365 on your device because it is not running a compatible operating system.  You MAY use the Office 365 applications online through your Office.com account.

Questions should be sent to helpdesk@genesee.edu
π

What Happens to My GCC Email Account When I Leave GCC?

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06/17/2022

4:05 pm

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Accounts, Emails, Students

Who: All GCC students with GCC email accounts: NetID@my.genesee.edu

What: When you graduate or otherwise leave GCC, do not forget your student email account and any emails, files and content, including the affiliated Google Drive. [GCC student email accounts are hosted by Google.]

Why: After you leave GCC, your GCC student email account will be shut down and all its contents deleted.  You and GCC will not be able to retrieve any deleted content.

When: Relocate or delete content as soon as possible following your graduation or departure from the college, ideally within six months.  GCC will remove your GCC student email account and affiliated Google account after one year.

How: YOU need to take action to preserve any email or content affiliated with your GCC student email account.  The college does not and will not save content after it deletes your email account.

  • If you have content you want to keep, move it to another location, such as a personal Google Drive account, other cloud storage (e.g., Box, Dropbox), flash drive, external hard drive).
  • Consider forwarding any emails you’d like to preserve to a personal email account.
  • If you wish, you can transfer Google content from your @my.genesee.edu account to another Google account. Follow this Google guide to do so.
  • If you wish to export/download your Google account information, check Google’s guidance here.

 

What About Microsoft Office 365 and OneDrive?

  • GCC students are provided with access to Microsoft Office 365 and OneDrive as a complimentary service while registered in one or more GCC classes. This access will be terminated within one year after you are no longer a registered GCC student.
  • As with your GCC email and Google Drive content, you should delete or relocate it within six months after leaving GCC. Microsoft provides guidance for downloading OneDrive content — Windows  or MacOS

Multi-Factor Authentication (MFA) to Log In

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12/20/2021

11:51 am

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Emails

(as of 1/10/2022)

To improve the security of your accounts, GCC is adding Multi-Factor Authentication (MFA) to the process you follow when logging into your GCC email (faculty and staff only) and myGCC (everyone).  In short, MFA provides another layer of identity verification beyond your password.  This document explains how to setup MFA, then how to utilize it subsequently when you log in. NOTE: MFA IS ONLY UTILIZED WHEN LOGGING IN TO A NON-GCC COMPUTER OFF CAMPUS.

HOW TO SET UP MFA

  1. Open a browser and navigate to https://outlook.live.com/owa/. Click ‘Sign In. Enter your GCC in the format NetID@genesee.edu, click “Next”, then on the next window enter your password and click “Sign in”.
    • STUDENTS:  Note that you must use NetID@genesee.edu for logging in to myGCC going forward. The format of your GCC email will remain NetID@my.genesee.edu

    Sign-in screen displayed after navigating to outlook.live.com/owa and clicking 'sign in.' The page will have a Microsoft logo, and a single field labeled 'Sign In.' A 'Next' button is also displayed.    The 'Enter Password' screen, following the previous screen. It has a GCC logo, repeats the login ID you just entered (example given here is 'astaff@genesee.edu'), and a single field labeled 'Enter password.' The field is followed by two links: 'Forgot my password' (NOTE, see below, THIS LINK SHOULD BE IGNORED), and 'Sign in with another account.' The submit button is labeled 'Sign in.' Below the sign-in button is the following help text for GCC users: "WAIT!! Having trouble logging in? DON'T CLICK the LINK ABOVE, or the SIGN-IN OPTIONS button. Instead, CLICK HERE TO GET HELP.'

  2. The More information required window appears. Click “Next”
    'More Information Required' screen. It has a GCC logo and repeats your login ID. Below that the text reads: More information required. Your organization needs more information to keep your account secure.' These are followed by two links: 'Use a different account' (see below, this should be ignored) and 'Learn more.' The submit button is labeled 'Next'. Below the submit button is help text for GCC users: "WAIT!! Having trouble logging in? DON'T CLICK the LINK ABOVE, or the SIGN IN OPTIONS button. Instead, CLICK HERE to GET HELP.' (Use the link in this text instead of the help links above.)
  3. At this point, you’ll need to tell Microsoft how you’d like them to contact you for MFA. You can change this decision down the road. One option is to have Microsoft text or call your phone and give you a six digit code. Select “Authenticator phone” and “United States” from the dropdowns, enter your phone number, and then select a “Method” (Send text or call). Click “Next”. You will receive a code from Microsoft; enter it on the next page.
    Text of screen shot: Additional security verification. Secure your account by adding phone verification to your password. View video to know how to secure your account. Step 1: How should we contact you? [Select field is displayed with 'authentication phone' selected, 'Unitect States (+1)' selected as the country code, and the phone number field blank. Radio buttons are shown to select the Method. 'Send me a code by text message' is selected, 'Call me' is unselected.] The submit button is labeled 'Next.' Below the submit button is the following help text from Microsoft: 'Your phone numbers will only be used for account security. Standard telephone and SMS charges will apply.'
    Another option is to use the Microsoft Authenticator app.  Download this app ahead of time from your phone’s app store. To use this option, choose “Mobile App” from the dropdown and select Receive notifications for verification. Click Set up.
    Text of screen shot: Additional security verification. Secure your account by adding phone verification to your password. View video to know how to secure your account. Step 1: How should we contact you? [Select field is displayed with 'mobile app' selected. Radio buttons are shown with the legend 'How do you want to use the mobile app?' 'Receive notifications for verification' is selected, 'Use verification code' is unselected. Below the radio buttons the following instructions are displayed: 'To usse these verification methods, you must set up the Microsoft Authenticator app.' The submit button is labeled 'Set up', followed by the instruction 'Please configure the mobile app.'
    Follow the directions on the next screen to link your phone, Authenticator app, and account. Open the app on your phone, touch “Add an account”, choose “Work or school account”, and then “scan QR code”. You will scan the QR code with your phone. Once the QR code is scanned, your app will be linked. Click “Next” on your computer.
    Text of screen shot: "Configure mobile app. Complete the following steps to configure your mobile app. 1. Install the Microsoft authenticator app for Windows Phone, Android or iOS. 2. In the app, add an account and choose 'Work or school account' [the phrase is circled on the screenshot]. 3. Scan the image below. [A QR code is displayed.] If you are unable to scan the image, enter the following information in your app. Code: [a 9-digit sample code is shown.] If the app dipslays a six-digit code, choose 'Next.'" The submit button is labeled 'Next'.
    On the next page, you should see the message: “Mobile app has been configured for notifications and verification codes”.  Click “Next”.  Microsoft will send a notification to your phone; you should be able to select “Approve”. You’re all linked up!
    A sample mobile phone screen is shown, illustrating how the Microsoft Authenticator pop-up dialog will appear. The dialog reads: "Approve sign-in? GCCBatavia, astaff@genesee.edu, DENY, APPROVE."
  4. At this point, you may be asked to re-validate your phone number. Follow the directions on the screen.
    Congratulations!     You’re done setting up MFA!  You won’t need to perform these steps again!
  5. The next time you attempt to log in, the “More information required” window will appear again. This is Multi-Factor Authentication in action! You’ll see this on any new device you log into from off-campus. Click “Next”.
    The 'More information required' screen displayed when using the authenticator app for the first time. A GCC logo is displayed, followed by the login ID you are using. The screen reads: "More information required. Your organization needs more information ot keep your accoutn secure. Use a different account. Learn More." The submit button is labeled 'Next.' Below the submit button is help text for GCC users: "WAIT!! Having trouble logging in? DON'T CLICK the LINK ABOVE, or the SIGN IN OPTIONS button. Instead, CLICK HERE to GET HELP.'
    Depending on how you chose to get contacted, you’ll get slightly different screens here.  The important thing to note is the message “Don’t ask again for 90 days”. This means that you won’t be challenged again on this device for 90 days.  Follow directions and you’re in!
    The 'Enter code' screen displayed when authenticating using a code provided by either text message or voice call. A GCC logo is displayed, followed by the login ID you are using. The screen reads: "Enter code. We texted your phone +X xxxxxxxxxx. Please enter the code to sign in.' [code field, empty, followed by checkbox (selected) labeled 'Don't ask again for 90 days.'] Having trouble? Sign in another way. [use the GCC link given below, instead]" The submit button is labeled 'Verify.' Below the submit button is help text for GCC users: "WAIT!! Having trouble logging in? DON'T CLICK the LINK ABOVE, or the SIGN IN OPTIONS button. Instead, CLICK HERE to GET HELP.' (Use the link in this text instead of the help links above.)

IMPORTANT! If you need to add to or modify your MFA contact options:

  • Go to https://aka.ms./mfasetup
  • Sign in with netID@genesee.edu and password.
  • You will have to approve this sign in request using the MFA method you selected during set up

Microsoft Office 365 for Home Use (GCC Faculty/Staff)

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04/30/2021

11:22 am

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Emails

As part of GCC’s contract with Microsoft, GCC faculty and staff have free access to download and use Microsoft Office 365 (e.g., Word, Excel, PowerPoint) on a personal computer.

Follow these steps:

NOTE: If you retrieve your GCC email online (as opposed to through the Outlook application on your GCC office computer), then these initial steps will look familar.

  1. Visit https://outlook.live.com/owa/ on your web browser
  2. Click the Sign In button in the upper right.
  3. On the Sign In screen, enter your GCC NetID@genesee.edu  [We know it asks for your email address, but that is not how the system is set for GCC.]
  4. On the Password screen, enter your GCC password [the same one you use to log into a GCC computer]
  5. On the Stay Sign In screen, we recommend choosing NO
  6. Once logged in, you will be in Outlook and see your GCC email.  Click the 9-dot icon in the upper left.
  7. Click on Office 365 →
  8. Notice Install Office button  on right
  9. Click the arrow to the right of Install Office.  Select the first option, Office 365 apps
  10. Follow the prompts to install Office 365 on your computer
  11. You will be able to use Office 365 on this computer as long as you have a valid GCC faculty or staff email address

GCC Student Email: Using the Gmail App on a Smartphone

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01/04/2021

1:14 pm

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Accounts, Emails, Outlook 365, Students

GCC student email addresses follow this format:  NetID@my.genesee.edu   where NetID includes your first name initial, some part of your last name, and sometimes a number.  For instance astudent1@my.genesee.edu

GCC student email is managed through Gmail.  You may select and use any mail app you wish, but many students elect Gmail for convenience.  Be sure to enter your NetID and email address NetID@my.genesee.edu when prompted by the app.

Most mail apps will autoconfigure the incoming and outgoing server settings when you elect Gmail.  If you are prompted, use the following server information:

Incoming:  imap.google.com, SSL, port 993

Outgoing: smtp.google.com, SSL, port 465

How to View Archived GCC Email (Barracuda Archiver)

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06/08/2020

12:22 pm

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Emails, Faculty, Staff

GCC faculty and staff email is archived in the Barracuda Archiver.  This means you may retrieve email that you delete (intentionally or unintentionally) from your Inbox.

How to View Barracuda Archived Email:

Step 1:  Open a web browser and navigate to https://arc1.genesee.edu/

Step 2:  Login with your GCC credentials– the same that you use to log into myGCC and your GCC desktop computer.

Step 3: Click on the Folders & Tab button, then click on Inbox (or Sent) to view archived messages.

Turning Webmail O365 Conversations ON/OFF

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01/16/2020

3:21 pm

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Emails, Faculty, Outlook 365, Staff

How to turn OFF focus and conversation mode in Webmail O365 (OWA)

  1. While logged-in to Webmail, click the Settings icon.
  2. In the Setting dialog, make the following changes:
    • Click the slider to turn off Focused Inbox.
    • Select ‘Off’ to disable conversation mode. (Note: You may need to ‘toggle’ this setting by selecting one of the other options in order to force it to take effect.)

Accessing your GCC Faculty/Staff Webmail O365 (OWA)

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01/16/2020

3:11 pm

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Emails, Faculty, Outlook 365, Staff

Step 1: Open a web browser, visit www.outlook.com, and click Sign In. (If prompted to select time zone, scroll to select Eastern time.)

 

 

 

 

 

 

 

Step 2: Enter your GCC NetId followed by @genesee.edu which
looks like NetID@genesee.edu.
This is NOT your GCC email address.  Click NEXT

 

 

 

 

 

 

 

 

 

Step 3:  Enter the GCC password you use to sign into your computer. 
Click Sign in

 

 

 

 

 

 

 

Step 4:  Select your language (English) and time zone (Eastern)

[No visual provided here]

Setting Up Outlook on Your Android Phone for New GCC Faculty/Staff Email Service (Office 365)

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01/14/2020

4:39 pm

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Emails, Faculty, Outlook 365, Software, Staff

Step 1: Download and install the 
Microsoft Outlook app from the Play store

 

 

 

 

 

 

 

 

 

Step 2: Launch the App.  Click Get Started…
and enter yourGCC NetID@genesee.edu [Be sure to use your NetID, not your GCC email address].  Click Continue

 

 

 

 

 

 

 

 

 

 

 

Step 3: When prompted enter your GCC log-in password and click Sign In

 

 

 

 

 

 

 

 

 

Step 4: If asked to set up another account, click Skip