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(last update 1/4/2023) NOTE: This remote access system does NOT support Chromebooks or the Chromebook operating system. 1. To work remotely, you will need to request access by creating a Help Desk ticket. You will be notified by a SNOW (Help Desk ticket) email when your computer is ready for… Read More…Accessing Your GCC Office Computer Remotely
(last updated 3/19/2020) All Users (EXCEPT Student Success Center-based staff) Dial GCC’s main number: 585-343-0055 When Auto Attendant starts, dial 6400 Enter your extension number, followed by the # key Enter your password, followed by the # key To Play/Listen to messages, press 2 To Go to the Next… Read More…Accessing Your GCC Office Voice Mail Remotely
How to turn OFF focus and conversation mode in Webmail O365 (OWA) While logged-in to Webmail, click the Settings icon. In the Setting dialog, make the following changes: Click the slider to turn off Focused Inbox. Select ‘Off’ to disable conversation mode. (Note: You may need to ‘toggle’ this setting… Read More…Turning Webmail O365 Conversations ON/OFF
Step 1: Open a web browser, visit www.outlook.com, and click Sign In. (If prompted to select time zone, scroll to select Eastern time.) Step 2: Enter your GCC NetId followed by @genesee.edu which looks like NetID@genesee.edu. This is NOT your GCC email address. … Read More…Accessing your GCC Faculty/Staff Webmail O365 (OWA)
Step 1: Download and install the Microsoft Outlook app from the Play store Step 2: Launch the App. Click Get Started… and enter yourGCC NetID@genesee.edu [Be sure to use your NetID, not your GCC email address]. Click Continue … Read More…Setting Up Outlook on Your Android Phone for New GCC Faculty/Staff Email Service (Office 365)
Step 1: Download and install the Microsoft Outlook app from the App store Step 2: Launch the App and enter your GCC email address, then click Add Account Step 3: When prompted for your password, you need to use your GCC NetID, so click Sign in with another account… Read More…Setting Up Outlook on your iPhone for New GCC Faculty/Staff Email Service (Office 365)
Accessing Adobe Program (updated 7/12/2021) If you attempt to open an Adobe document (i.e., PDF document) on your GCC desktop computer and you are prompted to sign in with your email address: Rather than entering your GCC email address, type in your GCC NetID@genesee.edu and GCC login password You… Read More…Accessing Adobe Programs
Last updated: 4/13/2020 Network share drives need to be “mapped” to your computer you are using in order to have access to the files. First: Ask the owner of the share drive to email the Help Desk (helpdesk@genesee.edu) and request that you be given access. Second: Follow the steps below… Read More…Mapping a Shared Drive in Windows 10
If you experience a Banner or Degree Works problem, please attempt the following to resolve the issue BEFORE reaching out to the Help Desk: Clear cache →Google Chrome – The cache clear option can be found under the Settings menu. Click on the three vertical dots in the upper right… Read More…Banner/Degree Works Troubleshooting/Information
Here are a few quick tips to help you navigate some Windows 10 basics: Log in: Press the space bar… If your name appears on list of former users, lower left. Click your name and enter your password. If your name appears as the last user (name in center of… Read More…Windows 10 Quick Start Guide