Author: Greg Brooks

Accessing Your GCC Office Computer Remotely

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03/19/2020

1:02 pm

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Faculty, Remote Access, Staff

(last update 1/4/2023)

NOTE:  This remote access system does NOT support Chromebooks or the Chromebook operating system.  

1. To work remotely, you will need to request access by creating a Help Desk ticket.

You will be notified by a SNOW (Help Desk ticket) email when your computer is ready for remote access.  At the end of the email there will be a Resolution Note that informs you of your computer name.  Be sure to click on the email link to accept the resolution so Computer Services is aware of the status of your request.

Mac computer users:  Please note that you will first need to download and install the following free Remote Access app from the Apple Store before proceeding.  https://apps.apple.com/us/app/microsoft-remote-desktop-10/id1295203466?mt=12

2. When you have been notified that you are ready for remote desktop connections, open an internet browser (Chrome/Firefox/etc.) on your personal computer or laptop and go to https://sra.genesee.edu. You will see:

3. Log in with your GCC NetID and your password (the same information you use to log into your computer.

4. Click on the Remote Desktop icon to retrieve a custom one-time use package to connect to your desktop.

 

5. Enter your computer name (Computer Name.genesee.edu) as the Destination, and click the Connect button.

6. Locate the Launch file ending in .rdp that appears in the bottom left of your screen.  Click the button and select Open.

 

7. A Remote Desktop Connection window will appear. Click Connect to start your remote desktop session.

8. You will only have access to ONE screen from your computer.

9. The computer in the office will not display your work. It will show the background that you have set as your desktop before you log in.

10. You will have access to all the resources and devices that you have in the office. If it is a physical device like a scanner, you will see it, but since you are not in the office, you cannot use it.

11. When you are done working remotely, you need to close your session by clicking the X on the blue bar at the top of the screen. The following will pop up confirming you want to disconnect. Click OK.

NOTE:  Be careful NOT TO SHUT DOWN your office computer when you are done for the day.  Only “log off.”  If you shut down your office computer, you will not be able to remote access again without Campus Safety having to make a special trip to your office to power on your computer again.

 

Accessing Your GCC Office Voice Mail Remotely

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03/19/2020

8:27 am

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Phone, Remote Access

, , , , ,

(last updated 3/19/2020)

 

All Users (EXCEPT Student Success Center-based staff)

  • Dial GCC’s main number: 585-343-0055
  • When Auto Attendant starts, dial 6400
  • Enter your extension number, followed by the # key
  • Enter your password, followed by the # key
  • To Play/Listen to messages, press 2
  • To Go to the Next Message, press 6
  • To Delete a message, press 76

 

Student Success Center-Based Staff ONLY

  • Dial GCC’s main number: 585-343-0055
  • When Auto Attendant starts dial 5400
  • When prompted to enter the extension of the person you are trying to reach, press the # key
  • When prompted for a mailbox number, enter your extension
  • Enter your security code
  • To Play/Listen to messages, press 1
  • To Delete a message, press 4
  • To Review a message, press 6

 

 

Turning Webmail O365 Conversations ON/OFF

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01/16/2020

3:21 pm

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Emails, Faculty, Outlook 365, Staff

How to turn OFF focus and conversation mode in Webmail O365 (OWA)

  1. While logged-in to Webmail, click the Settings icon.
  2. In the Setting dialog, make the following changes:
    • Click the slider to turn off Focused Inbox.
    • Select ‘Off’ to disable conversation mode. (Note: You may need to ‘toggle’ this setting by selecting one of the other options in order to force it to take effect.)

Accessing your GCC Faculty/Staff Webmail O365 (OWA)

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01/16/2020

3:11 pm

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Emails, Faculty, Outlook 365, Staff

Step 1: Open a web browser, visit www.outlook.com, and click Sign In. (If prompted to select time zone, scroll to select Eastern time.)

 

 

 

 

 

 

 

Step 2: Enter your GCC NetId followed by @genesee.edu which
looks like NetID@genesee.edu.
This is NOT your GCC email address.  Click NEXT

 

 

 

 

 

 

 

 

 

Step 3:  Enter the GCC password you use to sign into your computer. 
Click Sign in

 

 

 

 

 

 

 

Step 4:  Select your language (English) and time zone (Eastern)

[No visual provided here]

Setting Up Outlook on Your Android Phone for New GCC Faculty/Staff Email Service (Office 365)

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01/14/2020

4:39 pm

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Emails, Faculty, Outlook 365, Software, Staff

Step 1: Download and install the 
Microsoft Outlook app from the Play store

 

 

 

 

 

 

 

 

 

Step 2: Launch the App.  Click Get Started…
and enter yourGCC NetID@genesee.edu [Be sure to use your NetID, not your GCC email address].  Click Continue

 

 

 

 

 

 

 

 

 

 

 

Step 3: When prompted enter your GCC log-in password and click Sign In

 

 

 

 

 

 

 

 

 

Step 4: If asked to set up another account, click Skip

 

Setting Up Outlook on your iPhone for New GCC Faculty/Staff Email Service (Office 365)

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01/14/2020

4:38 pm

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Emails, Faculty, Outlook 365, Software, Staff

Step 1: Download and install the
Microsoft Outlook app from the App store

 

Step 2: Launch the App and enter your
GCC email address, then click Add Account

Step 3: When prompted for your password,
you need to use your GCC NetID, so click
Sign in with another account

 

Step 4: Click Use another account

 

 

 

Step 5: Enter your GCC NetID (not email)
with @genesee.edu

 

 

 

 

Accessing Adobe Programs

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12/10/2019

10:34 am

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Faculty, Staff

Accessing Adobe Program (updated 7/12/2021)

 

If you attempt to open an Adobe document (i.e., PDF document) on your GCC desktop computer and you are prompted to sign in with your email address:

  • Rather than entering your GCC email address, type in your GCC NetID@genesee.edu and GCC login password
  • You likely will be brought to another page to login again.  Look carefully.  You likely will need to just enter your NetID and password

If you continue to experience error messages or problems, please capture and send screen images and messages to helpdesk@genesee.edu

Mapping a Shared Drive in Windows 10

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09/26/2019

8:56 am

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Faculty, Help Desk, Staff

, ,

Last updated: 4/13/2020

Network share drives need to be “mapped” to your computer you are using in order to have access to the files.

First: Ask the owner of the share drive to email the Help Desk (helpdesk@genesee.edu) and request that you be given access.

Second:  Follow the steps below to map the drive:

  1. Ensure that you are logged into the computer with your credentials, as the share drive, once mapped, will stay in your profile. This means the share drive will appear each time you log on to THAT computer.
  2. Press the Windows 10 key , then the “E” key on your computer’s keyboard. If your keyboard does not have a Windows 10 key, left-mouse click the Windows icon on your computer’s screen, then type This PC. Left-mouse click the This PC icon ].  The This PC window will open.
  3. At the top of the window, click on ThisPC and type \\the server name.  The server name is the first part of the link you were given.  For example \\share1\ABC the server name is share1  You would then enter \\share1      Be sure that This PC no longer appears, then press the Enter key.
  4. Scroll down to the name of your share folder and right-mouse click on the folder. Left-mouse click Map network drive.  This drive will now appear under your list of Network locations on the This PC

Banner/Degree Works Troubleshooting/Information

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05/24/2019

4:25 pm

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Banner

If you experience a Banner or Degree Works problem, please attempt the following to resolve the issue BEFORE reaching out to the Help Desk:

  1. Clear cache

→Google Chrome – The cache clear option can be found under the Settings menu. Click on the three vertical dots in the upper right corner of Google Chrome and select Settings.

→On the screen that appears type CACHE in the search box.

→Scroll down if needed to find the yellow highlighted word CACHE in the Clear Browsing Data section and click on section.

→A new window will appear. Click on clear data.

→Start using Banner again.

  1. Close instances of Google Chrome

→Make sure all Chrome windows are closed to clear the credentials.

→Open Chrome again and log into myGCC

 

If the problem persists, please add these questions and your answers to the email you send to helpdesk@genesee.edu .  This will assist the programmers better target and resolve the problem:

→Can the user log into myGCC?

→Can the user open Banner and see the Banner Admin page?

 

 

 

 

→What form is the user trying to open?

→Is there an error that appears? If so, please gather the details for the ticket.

Windows 10 Quick Start Guide

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02/05/2019

11:34 am

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Software

Here are a few quick tips to help you navigate some Windows 10 basics:

Log in:  Press the space bar…

  • If your name appears on list of former users, lower left. Click your name and enter your password.
  • If your name appears as the last user (name in center of screen), enter your password.
  • If your name does not appear anywhere (perhaps your first time using this computer), click the Other user button, then enter your GCC username and
  • password

 

 

 

 

 

 

Log off/Sign out:

  • Either click the Log off PC icon on the desktop screen or click the Windows 10 Start button, look on extreme left of the pop up menu, click on the person icon, and select Sign Out.

 

 

 

 

 

 

To access your P drive:

 

  • After you log in, click on the Windows 10 Start button, then begin typing the word FILE…  File Explorer will appear on the top of the Start menu.  Click on File Explorer and a File window appears.  Click This PC on the left side of the window.  Your P drive will appear near the bottom of the File window.   Alternatively, you may access File Explorer on the Desktop.

 

 

 

 

 

 

 

 

 

 

Find and Open a Program:

  • After you log in, click on the Windows 10 Start button, then begin typing the name of the desired program.  For example, type WORD and the Word      program will appear on the top of the Start menu. Click on Word to open the program. Alternatively, you may scroll down the list of programs and click on your choice.  If you click on the Microsoft Office 2016  option, this will open a menu of all Office programs (e.g., Word, Excel, Power Point).  Click on your program choice to open it.