Author: Greg Brooks

What is SoftLINK and How Do I Use It? [Faculty]

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08/26/2021

9:32 am

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Computer Labs, Faculty, SoftLINK

SoftLINK is the software replacement to the LINK hardware system that was in place in various computer labs across campuses.  In the LINK system, a separate monitor sat on the instructor desk, depicting a layout of student workstations and allowing instructors various controls of these workstations.  In the new SoftLINK system, software provides a similar view of student workstations along with a number of control features.

The SoftLINK vendor recently completed a two-part training program.  Each part is about 60 minutes in length.  After watching these videos, please direct any further questions about SoftLINK to helpdesk@genesee.edu

SoftLINK training Part 1 of 2

SoftLINK training Part 2 of 2

GCC Voice Mail User Guide

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06/24/2021

5:09 pm

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Phone

For more extensive documentation, scroll to the bottom for the PDF documentation.

Set up a Temporary Greeting

Access your voice mail. Call ext. 6400 and then enter your password

  • Press 82
  • Press 3 for the temporary greeting
  • Press 5 to record the message
  • Press # when finished
  • Press 9 to set an expiry date — follow the instructions
  • Hang up

Distribution List

First you will have to make your Distribution List. You can create up to 9 lists with up to 99 entries in each list.

  • Log into your mailbox
  • Press 85
  • Enter a number from 1 to 9 to identify this list, then press #
  • Press 5 to create the list
  • Enter each mailbox number followed by #
  • When list is complete, press #
  • To delete a number or name after you enter it, Press 0 then #
  • Press 83 to log off before hanging up

Express Messaging

From Your Desk:

  • Enter ext: 6000 (Express Messaging)
  • You will hear “Express Messaging to mailbox?”
  • Enter the mailbox number of the person to whom you want to leave the message, followed by the # key. You will hear wither the person’s name or mailbox number.
  • Leave your message and hang up

From Outside the Building:

    • Dial 585-343-0055
    • Enter ext: 6000
    • You will hear “Express Messaging to mailbox?”

Enter the mailbox number of the person to whom you want to leave the message, followed by the # key. You will hear wither the person’s name or mailbox number.

  • Leave your message and hang up

 

Call Transfer

To transfer a caller to voicemail from a digital telephone:

  • Press Transfer Button
  • Enter ext: 6000
  • Enter mailbox number and # key
  • Press the Transfer button again

To transfer a caller to voicemail from a single line telephone:

  • Press dwitch hook
  • Enter ext: 6000
  • Enter mailbox number and # key
  • Press switch hook again

Call Forward

All calls can be forwarded to your mailbox by activating call forward to ext: 6400 (Meridian Mail). The caller will receiver your greeting and can leave a message.

Voice Mail User Guidelines

Voice mailbox management is the responsibility of the user. The listed items should be used and reviewed on a regular basis.

  • Review current messages and discard in a timely manner
  • Respond to voice mail messages promptly (within 2 hours is recommended)
  • Encourage callers to leave detailed messages, not just their name and number
  • Take time to update and review your personal greeting, reflecting your current location, meetings, sick time, vacation, etc
  • When out of the office check your voicemail on a regular basis
  • Change your password periodically for security and privacy

PDF Documentation

This documentation does NOT meet accessibility requirements. The majority of the commands are in the text above. If you need assistance with these files, contact helpdesk@genesee.edu and let the folk there know what you are looking for.

How to: Distribution list; Log Off; Express Messaging; and Telephone Features — VoiceMail-1

How to: First time log in for extensions; first time log in for voicemail; to log into your mailbox; to log into a voice mailbox; playing message — VoiceMail-2

How to: To record your personal greeting; Record your name for personal verification; Change your password; Compose and send a message to one or more mailboxes — VoiceMail-3

Reporting Telephone or Voice Mail Problems

If you have problems with any college phone, please report that to the help desk by sending an email to helpdesk@genesee.edu with the following information.

  • Campus
  • Room
  • Campus Phone number
  • Issue

Include in your email:

Is there dial tone, is there static on the line, a working phone number to contact you.

Someone from the Telecom team will contact you to discuss/research your issue further.

Microsoft Office 365 for Home Use (GCC Faculty/Staff)

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04/30/2021

11:22 am

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Emails

As part of GCC’s contract with Microsoft, GCC faculty and staff have free access to download and use Microsoft Office 365 (e.g., Word, Excel, PowerPoint) on a personal computer.

Follow these steps:

NOTE: If you retrieve your GCC email online (as opposed to through the Outlook application on your GCC office computer), then these initial steps will look familar.

  1. Visit https://outlook.live.com/owa/ on your web browser
  2. Click the Sign In button in the upper right.
  3. On the Sign In screen, enter your GCC NetID@genesee.edu  [We know it asks for your email address, but that is not how the system is set for GCC.]
  4. On the Password screen, enter your GCC password [the same one you use to log into a GCC computer]
  5. On the Stay Sign In screen, we recommend choosing NO
  6. Once logged in, you will be in Outlook and see your GCC email.  Click the 9-dot icon in the upper left.
  7. Click on Office 365 →
  8. Notice Install Office button  on right
  9. Click the arrow to the right of Install Office.  Select the first option, Office 365 apps
  10. Follow the prompts to install Office 365 on your computer
  11. You will be able to use Office 365 on this computer as long as you have a valid GCC faculty or staff email address

Blackboard Highlights

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03/25/2021

2:46 pm

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Blackboard

Blackboard is GCC’s primary Learning Management System (LMS).  That is, this is the digital tool used in nearly all GCC courses to manage a variety of tasks, from storing course materials, linking to videos and third-party course resources, accepting assignment submissions, displaying grades, hosting threaded discussions, and serving as a testing/quiz tool or portal.

How Do I Access My Blackboard Courses?

Log into myGCC (GCC homepage, top-center link).  Your Blackboard courses appear under the My Courses tab.  Click on a course to enter the course.

What Type of Hardware/Device Should I Use With Blackboard?

Technically, you can login to Blackboard through many hardware devices, such as smartphones, Chromebooks, PC’s, and Mac computers.  However, some services and tools within Blackboard are incompatible/do not function with some of these devices. Click this link for more information: https://help.blackboard.com/Learn/Instructor/Course_Content/Mobile_Friendly_Courses/Supported_Course_Content_in_Blackboard_App

GCC’s Computer Services department highly recommends that students use a PC/Windows-based desktop or laptop to access and complete tasks within Blackboard.

There is a Blackboard app for my Smartphone.  Can I Use It?

This app is fine for basic communication, like email and viewing Announcements.  However, it does not support many file types (so it is not a good choice for submitting assignments) and it does not support certain functions and tools within a course’s Blackboard site.  Click this link for limitations:  https://help.blackboard.com/Learn/Instructor/Course_Content/Mobile_Friendly_Courses/Supported_Files_in_Apps

 

Opting IN or OUT of Receiving Microsoft’s Daily Cortana Briefing Email

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03/17/2021

4:11 pm

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Faculty, Software, Staff

The Cortana Briefing is a free Microsoft Windows 10 service that sends daily email reminders of upcoming and missed meetings and tasks from your Outlook calendar.  Interested individuals may opt in to receive these daily messages.

Step 1:  Open a web browser and visit http://cortana.office.com    When you are not on campus and logged into your GCC office PC, you will need to sign in with NetID@genesee.edu and your login password

Step 2:  See this Cortana Briefing screen, currently set to OFF

 

 

 

 

Step 3: Left-click the dot on the slide-button to set to ON.  You may change the time you want to receive the message by using the pull-down menu.  Also check that the correct time zone (Eastern in GCC’s case) is set, and change it if needed.

 

 

 

 

 

 

 

 

 

You may learn more about the Cortana Daily Briefing here:  https://docs.microsoft.com/en-us/briefing/be-overview

Unblock/Block Pop-Up Windows in Common Web Browsers

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02/02/2021

1:41 pm

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Browsers, Everyone

A web browser may be set to allow or disallow pop-up windows– with select or all websites.  We do not recommend that you disable pop-up blocker all together.  If you wish to change the blocker in your web browser, consult these directions.  Note that these directions are not comprehensive and may vary across different hardware/operating systems (e.g., Windows, Mac, iOS, Android, desktops, laptops, smart devices) and versions of a web browser.

 

CHROME (WINDOWS)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Site Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (WINDOWS)

  1. Select the three horizontal bars in the upper right corner.
  2. Select Options.
  3. Select the Privacy and Security tab.
  4. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  5. To allow specific pop-ups, click Exceptions and enter the URL(s).
  6. Close the window.
  7. Click OK.

EDGE (WINDOWS)

  1. Open your Microsoft Edge browser
  2. Go to Settings, then select more > Settings > Privacy & Security
  3. Under Security, switch Block pop-ups to off to disable the pop-up blocker

INTERNET EXPLORER (WINDOWS IE 8 AND EARLIER)

  1. Click Tools.
  2. Click Pop-up Blocker.
  3. Click Turn Off Pop-up Blocker.

INTERNET EXPLORER (WINDOWS IE 9 AND LATER)

  1. Click the GEAR icon and select Internet Options.
  2. Select the Privacy tab.
  3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.
  4. Click the Settings button to disable pop-up blockers for specific sites.
  5. Click OK.

 

CHROME (MAC)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Content Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (MAC)

  1. Select Preferences from the Firefox menu.
  2. Select the Privacy and Security tab.
  3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  4. To allow specific pop-ups, click Exceptions and enter the URL(s).
  5. Close the window.
  6. Click OK.

SAFARI (MAC)

  1. From the Safari menu, select Preferences
  2. Click Websites at the top of the window
  3. Select Pop-up Windows.
  4. To disable the pop-up blocker select Allow next to When visiting other websites.
  5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select Allow next to the name of the site.

 

Temporary Workaround to Access Class Lists from Banner Self Service

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01/07/2021

8:59 am

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Faculty, myGCC

As noted in the image below in the “From the Registrar” module in myGCC, due to changes in Self Service Banner (SSB), Downloading Class List from Blackboard or Finding Courses in SSB Final Grades functions currently do not work properly.

Use the links below or visit the From the Registrar module in myGCC and click on the included links.

https://genesee.open.suny.edu/modules/_693_1/ClassListDownload.pdf

https://genesee.open.suny.edu/modules/_693_1/FindCoursesFinalGrades.pdf

 

This image appears in the From the Registrar module in myGCC:

 

GCC Student Email: Using the Gmail App on a Smartphone

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01/04/2021

1:14 pm

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Accounts, Emails, Outlook 365, Students

GCC student email addresses follow this format:  NetID@my.genesee.edu   where NetID includes your first name initial, some part of your last name, and sometimes a number.  For instance astudent1@my.genesee.edu

GCC student email is managed through Gmail.  You may select and use any mail app you wish, but many students elect Gmail for convenience.  Be sure to enter your NetID and email address NetID@my.genesee.edu when prompted by the app.

Most mail apps will autoconfigure the incoming and outgoing server settings when you elect Gmail.  If you are prompted, use the following server information:

Incoming:  imap.google.com, SSL, port 993

Outgoing: smtp.google.com, SSL, port 465

How to View Archived GCC Email (Barracuda Archiver)

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06/08/2020

12:22 pm

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Emails, Faculty, Staff

GCC faculty and staff email is archived in the Barracuda Archiver.  This means you may retrieve email that you delete (intentionally or unintentionally) from your Inbox.

How to View Barracuda Archived Email:

Step 1:  Open a web browser and navigate to https://arc1.genesee.edu/

Step 2:  Login with your GCC credentials– the same that you use to log into myGCC and your GCC desktop computer.

Step 3: Click on the Folders & Tab button, then click on Inbox (or Sent) to view archived messages.