Category: Staff

Accessing Adobe Programs

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12/10/2019

10:34 am

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Faculty, Staff

Accessing Adobe Program (updated 7/12/2021)

 

If you attempt to open an Adobe document (i.e., PDF document) on your GCC desktop computer and you are prompted to sign in with your email address:

  • Rather than entering your GCC email address, type in your GCC NetID@genesee.edu and GCC login password
  • You likely will be brought to another page to login again.  Look carefully.  You likely will need to just enter your NetID and password

If you continue to experience error messages or problems, please capture and send screen images and messages to helpdesk@genesee.edu

Mapping a Shared Drive in Windows 10

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09/26/2019

8:56 am

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Faculty, Help Desk, Staff

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Last updated: 4/13/2020

Network share drives need to be “mapped” to your computer you are using in order to have access to the files.

First: Ask the owner of the share drive to email the Help Desk (helpdesk@genesee.edu) and request that you be given access.

Second:  Follow the steps below to map the drive:

  1. Ensure that you are logged into the computer with your credentials, as the share drive, once mapped, will stay in your profile. This means the share drive will appear each time you log on to THAT computer.
  2. Press the Windows 10 key , then the “E” key on your computer’s keyboard. If your keyboard does not have a Windows 10 key, left-mouse click the Windows icon on your computer’s screen, then type This PC. Left-mouse click the This PC icon ].  The This PC window will open.
  3. At the top of the window, click on ThisPC and type \\the server name.  The server name is the first part of the link you were given.  For example \\share1\ABC the server name is share1  You would then enter \\share1      Be sure that This PC no longer appears, then press the Enter key.
  4. Scroll down to the name of your share folder and right-mouse click on the folder. Left-mouse click Map network drive.  This drive will now appear under your list of Network locations on the This PC

GCC College Phone Problems

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07/07/2017

3:58 pm

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Faculty, Staff

The college phone system (all campuses) are support by Computer Services Telecom team.

If you are having any issue with your college phone, for example, no dial tone, unable to make any calls, voice mail password, broken phone equipment, etc., you need to send an email to the GCC help desk email: helpdesk@genesee.edu and include the following information:

  • Campus –
  • Room –
  • Campus phone number(s) –
  • Request/Issue:

Include in your email:

Is there dial tone, is there static on the line, a working phone number to contact you.

Someone from the telecom team will contact you to discuss/research your request/issue further.

GCC ID Number or What is that 800 Number?

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06/28/2017

1:03 pm

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Faculty, Staff, Students

All members of the Genesee Community College community are issued a unique Genesee identification number. This is a 9-digit number that you should use in lieu of your Social Security Number when doing business with campus offices.

The number is frequently referred to as an “800 number” because currently all numbers start with 800 — i.e. 800123456.

Students can find their Genesee ID number

  • on their Student ID cards
  • in the information from the Computer Services department along with username and password information

Faculty and staff can find the Genesee ID number on their ID card and/or their paycheck.

You can also find your Genesee ID number by logging into myGCC, access Banner Self-Service, select “Personal Info” and then “What is My GCC ID?”

Having a problem with finding your GCC Id number, send an email to helpdesk@genesee.edu for further instructions and/or guidance.

If the situation is appropriate, an ID number can be changed but that will rarely occur. If you think you need your ID number changed, you must contact the Records Office (in person or on the phone, not by email) and discuss your situation with the staff there.

ID Cards

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06/27/2017

2:04 pm

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Faculty, Staff, Students

Faculty, staff and students are encouraged to obtain a Genesee picture ID card. This card can be used in any campus office as proof of identification when conducting business on a campus and in the library.

Students living in College Village need a ID special card; the special ID cards serve as your key for the building you are living in. There is a separate key for your room.

In Batavia

In Batavia, ID cards are obtained from the Student Activities Office located in the Wolcott J. Humphry III Student Union when the Union is open. To get a student ID card, you will need your GCC ID number, picture ID and you must already be registered for classes. It takes about 1-2 hours for newly registered students to get their data into the ID card system.

At a Campus Center

At a campus center, your picture can be taken at the campus center and the ID card will be returned to the same campus within a week’s time.

Anyone who cannot come to Batavia or a Campus Center to have a picture taken is not issued a Genesee ID card.

Policy – Dealing with Students Who Misuse Computing Resources Proc 420

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06/27/2017

12:49 pm

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Accounts, Banner, Everyone, Faculty, Help Desk, Home Computers, Security, Staff, Students

The use of computing and information processing resources is a privilege granted by the College to students who have demonstrated an appropriate need in their program of study or work assignment at Genesee Community College. All users of GCC computer resources must comply with the applicable statutes of New York State and Federal law, in particular, Chapter 514 of the New York State Penal Law. The purpose of this procedure is to outline the steps which will be followed if student misuse of computing resources is suspected.

This is an official College policy, numbered Procedure 420.

Policy – Statement on Non-Discrimination

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06/27/2017

12:47 pm

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Everyone, Faculty, Staff, Students

Genesee computer systems shall not be used for transmission of information that promotes:

  • discrimination on the basis of age, marital status, veteran status, national origin, race, creed, color, gender, religion, disability or sexual orientation;
  • sexual harassment;
  • copyright infringement;
  • personal political beliefs;
  • personal business interests; or
  • any unlawful activity.

Faculty/Staff Account Request Form

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06/26/2017

5:43 pm

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Accounts, Banner, Emails, myGCC, Staff

The link below is for use only by authorized staff who are requesting network, email and/or Banner accounts for new employees or employees with new responsibilities.

https://argos3.genesee.edu/Argos/awv/#explorer/Production%00GCC%20Public/GCC%20Account%20Request/Dashboard

Only use this form for new accounts. Access not requested with the initial Network Account Request can be requested — at any time — simply by sending an email to helpdesk@genesee.edu

What’s Inside myGCC?

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06/26/2017

5:29 pm

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Explanations, Faculty, myGCC, Staff, Students

myGCC is a ‘portal’ to different sets of information and services.

For students, myGCC has:

  • links to Banner Self Service which include registration, schedules, online payment and degree audits
  • your Genesee email
  • links to online course material in My Courses
  • Financial Aid links (in the “Student” tab) to Apply for a Stafford Loan and to View Work Study Job Listings

Logging into myGCC is a ‘single sign on’ to multiple resources that would otherwise require you to remember and maintain separate usernames and passwords.