Category: Help Desk

Mapping a Shared Drive in Windows 10

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09/26/2019

8:56 am

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Faculty, Help Desk, Staff

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Last updated: 4/13/2020

Network share drives need to be “mapped” to your computer you are using in order to have access to the files.

First: Ask the owner of the share drive to email the Help Desk (helpdesk@genesee.edu) and request that you be given access.

Second:  Follow the steps below to map the drive:

  1. Ensure that you are logged into the computer with your credentials, as the share drive, once mapped, will stay in your profile. This means the share drive will appear each time you log on to THAT computer.
  2. Press the Windows 10 key , then the “E” key on your computer’s keyboard. If your keyboard does not have a Windows 10 key, left-mouse click the Windows icon on your computer’s screen, then type This PC. Left-mouse click the This PC icon ].  The This PC window will open.
  3. At the top of the window, click on ThisPC and type \\the server name.  The server name is the first part of the link you were given.  For example \\share1\ABC the server name is share1  You would then enter \\share1      Be sure that This PC no longer appears, then press the Enter key.
  4. Scroll down to the name of your share folder and right-mouse click on the folder. Left-mouse click Map network drive.  This drive will now appear under your list of Network locations on the This PC

When Technology Problems Happen

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06/27/2017

2:24 pm

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Help Desk, Online Classes, Remote Classes

You can assume that at some point you or the college will have technical problems. There are way too many places for something to go wrong and in the course of a semester, something always does.

What to do?

First: Call the Help Desk – 1-866-614-5004 –PRESS 1 — someone will answer that phone 24 hours a day, 7 days a week. The Help Desk can test to see if the problem is on your end or on the college end.

The next important part of this is to speak up! Tell your instructor that you are having technical problems so you figure out together what options you have. The options you have will depend on what the problem is. This is why you often have an office telephone number for your instructor. Even at night or on a weekend, leave a message and tell your instructor when and where he/she can call you back. Most instructors don’t usually check voice mail on Saturdays and Sundays, but some may.

On a weekend, especially if a quiz or exam is due, make sure you leave at least a phone message as soon as you determine you have a problem. Don’t wait until Monday night to let your instructor know you had a problem on Saturday night. The voice mail systems puts a time and date stamp on every message, so they will know when you leave it.

If there are technical problems on the college’s end (for example, the server goes down or the Internet collapses), your instructor may  adjust things; what your instructor does is up to them. But you should have at least downloaded and printed the basic semester schedule so that you have a clue of what you should be working on at all times. You may not be able to complete an on-line quiz or participate in a discussion, but you can keep working on the material in the textbook without the Internet.

 

If you have a chronic technology problem that will not go away, your instructor may or may not make individual adjustments as needed. The adjustments they make may not be to your advantage. This is to discourage anyone from calling every Saturday night reporting that your computer has broken down and “can I have extra time for the test?”

Policy – Dealing with Students Who Misuse Computing Resources Proc 420

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06/27/2017

12:49 pm

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Accounts, Banner, Everyone, Faculty, Help Desk, Home Computers, Security, Staff, Students

The use of computing and information processing resources is a privilege granted by the College to students who have demonstrated an appropriate need in their program of study or work assignment at Genesee Community College. All users of GCC computer resources must comply with the applicable statutes of New York State and Federal law, in particular, Chapter 514 of the New York State Penal Law. The purpose of this procedure is to outline the steps which will be followed if student misuse of computing resources is suspected.

This is an official College policy, numbered Procedure 420.