Category: Explanations

Computer Labs

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06/27/2017

12:43 pm

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Computer Labs, Explanations, Students

Genesee Community College has a major commitment to making computer labs available to support instruction. Classes in a number of disciplines use the computer labs for instruction and almost all faculty expect that students will use a computer in some way to complete assignments or simply keep in contact.

Every Genesee location has at least two computer labs for these purposes.

Apple Computers

Genesee uses primarily Windows based computers. There is a lab of Apple Macs on the Batavia campus that supports the Digital Arts and Communication degree programs; students in those programs will be expected to work in the Mac lab on assignments.

You are more than welcome to use a Mac laptop on a campus wireless connection for your own personal use but do be aware that the majority of faculty will be using Windows as their base system.

Printing

Laser printers are available in all student labs to allow you to print documents to hand in to instructors and for your own use. There is no separate printing fee, that is included in the Technology Fee paid every semester.

The Computer Learning Lab (T207) on the Batavia campus has a color printer to allow students to print a final copy of a project that is to be handed in to an instructor. We have a limit to many pages you may print on the color printer. You may only print 10 pages on the color printer a day, per person.

The Laptop Zone found inside T207 also allows for wireless printing from personal laptops. Instructions on how to connect to the printer are on location in the room.

Saving your Work

All campus computers have readily accessible USB ports for you to use a flash drive. We recommend that you purchase multiple, smaller flash drives rather than one large flash drive, in case you are in a class (often a CIS class) where the instructor requires you to turn in your work on a flash drive.

Make sure that you put your name on the flash drive so that when you lose it, you can easily identify it. Additionally, create a file on the drive named “_Owner Information” — the underscore will sort the file to the top of the list — with your name and email address so that you can be contacted if your flash drive is found.

Additionally, you can email files to yourself using your Genesee email or any other Cloud based system you may have access to.

What’s Inside myGCC?

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06/26/2017

5:29 pm

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Explanations, Faculty, myGCC, Staff, Students

myGCC is a ‘portal’ to different sets of information and services.

For students, myGCC has:

  • links to Banner Self Service which include registration, schedules, online payment and degree audits
  • your Genesee email
  • links to online course material in My Courses
  • Financial Aid links (in the “Student” tab) to Apply for a Stafford Loan and to View Work Study Job Listings

Logging into myGCC is a ‘single sign on’ to multiple resources that would otherwise require you to remember and maintain separate usernames and passwords.

 

Where to Get Technical Help

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06/26/2017

5:24 pm

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Everyone, Explanations

There are multiple options available when you need technical help:

Telephone

  • Call the 24×7 Central Call Center (CCC) at 1.866.614.5004 (toll free)– PRESS 1 and wait for a technician

Email

  • Send an email to helpdesk@genesee.edu at any time with technical problems, issues, and requests
  • The Help Desk email is monitored 8am-4pm weekdays (except when the College is closed)
  • Students are encouraged to contact their instructor FIRST regarding potential technical issues, before contacting helpdesk
  • If you are experiencing problems logging into your GCC email or myGCC, and you need a password reset, DO NOT EMAIL the helpdesk, as we do not process password resets via email due to security concerns.  Call the CCC, who will verify your identity, then help with your password.  Be near a computer when you call so you can test your password

Online

  • Visit the GCC Online Help Desk at https://hd.genesee.edu  This site contains many articles addressing common technical issues.  Email helpdesk@genesee.edu if you need further assistance.  at any time with questions about technical issues or issues related to online class materials (even if you’re not taking a distance learning class — many classes have online handouts or assignments). This email is not closely monitored during non-business hours.
  • This website provides links to several help resources, including links to many publishers whose resources are used in GCC courses.  https://genesee.open.suny.edu/webapps/portal/execute/tabs/tabAction?tabId=_39887_1&tab_tab_group_id=_130_1
  • If you are taking an online course, and you already have reached out to your instructor for help, email gcconline@genesee.edu to contact the GCC Online Learning Office

In Person

  • Batavia campus: The TechZone is located in T202 (Conable Technology Building). The Lab is open to all registered students and you can also get help with usernames/passwords, email, and other basic technical issues. In addition, the staff there will assist you in using any of the Genesee electronic resources and walk you through using email, Genesis, My Courses and most instructional software.
  • Batavia campus: The Assisted Learning Lab (D209) is available to assist students who need more extensive assistance in using a computer to work on course materials. Staff is available there to provide tutoring in using a computer and tutoring in content areas. The ALL cannot provide help with usernames/passwords.
  • Assistance at the Campus Centers varies from center to center. Centers frequently have tutors available who can help with basic computer skills as well as course content. Campus Center staff can put you in contact with the Help Desk to resolve problems with usernames and passwords.

 

Finding Your Grades in myGCC

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06/26/2017

4:58 pm

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Explanations, myGCC, Students

Genesee does not send ‘report cards’ at the end of a semester when grades are issued. Grades are available only inside myGCC for viewing.

If you need official proof of your grades (i.e. your employer will reimburse your tuition based on what grades you earned), you can request a transcript be sent to whomever you wish.

To find your grades in myGCC, follow these steps:

Start by logging into myGCC. If you don’t know your username or password, call the help desk (1-866-614-5004 — PRESS 1) and they can help you out. Don’t leave a message here about your password, all we will do is tell you to call the help desk! 😉

On the “My Account” tab, look for the MyBanner Self Service module and click on the “My Banner Self Service” link.

Banner Self Service link

Once you’re inside Student Services, click on the link to the “Student Records Information Menu”
Student Services Menu

Then click on the link to “Final Grades”

Student Records Menu

You will need to select the term. The term that is in the box may not be the term for the grades you are looking for. Use the drop down to change to the correct term, then click on Submit.

Select a Term

Ta-da! While you’re here, don’t just look at your grades. Look at the other information on the page and make sure it’s correct. Do we have your correct major? Is that the correct degree program? If not, contact your advisor for assistance in getting that fixed.

Student information

Grades for your classes are then listed. If you have *any* questions about a grade, contact your instructor. Only your instructor can answer questions about your grade. A “J” grade means that your instructor submitted grades after the grading deadline.

Semester grades

Also check your GPA (Grade Point Average).

Grade Point Average

If your “current term” or “overall” GPA is less than 2.0, you may not be in good academic standing. If you are not in good academic standing, you will be contacted by the Advisement Office about what you may need to do. That is, you may need to drop a course that you have not completed the pre-requisite for or you may be in a situation where you need to drop some credit hours. We will let you know!

If you have done very well, a 3.75 GPA or better places you on the President’s List; a GPA between 3.50 and 3.74 earns you a place on the Dean’s List. These honors are not calculated as soon as grades are available; there is a 7-10 working day delay.

Do I Need a Computer?

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06/26/2017

3:49 pm

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Explanations, Home Computers, Students

Yes and No.

With the advancement in technology, we now have many options for where and how we complete tasks and communicate.  Smart phones, laptops, desktops, tablets, Chromebooks, etc.

Most GCC facilities are equipped with, and faculty utilize, PC/Windows-based desktops, laptops, and software.  In turn, most students will want to use compatible hardware and software for the best experience.

Smart phones, Chromebooks, and Mac computers may work fine for certain tasks.  However, please be aware that these devices may not be compatible with other tasks.  For instance, a smart phone may not be the best option for preparing and submitting a term paper.