Unblock/Block Pop-Up Windows in Common Web Browsers

A web browser may be set to allow or disallow pop-up windows– with select or all websites.  We do not recommend that you disable pop-up blocker all together.  If you wish to change the blocker in your web browser, consult these directions.  Note that these directions are not comprehensive and may vary across different hardware/operating systems (e.g., Windows, Mac, iOS, Android, desktops, laptops, smart devices) and versions of a web browser.

 

CHROME (WINDOWS)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Site Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (WINDOWS)

  1. Select the three horizontal bars in the upper right corner.
  2. Select Options.
  3. Select the Privacy and Security tab.
  4. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  5. To allow specific pop-ups, click Exceptions and enter the URL(s).
  6. Close the window.
  7. Click OK.

EDGE (WINDOWS)

  1. Open your Microsoft Edge browser
  2. Go to Settings, then select more > Settings > Privacy & Security
  3. Under Security, switch Block pop-ups to off to disable the pop-up blocker

INTERNET EXPLORER (WINDOWS IE 8 AND EARLIER)

  1. Click Tools.
  2. Click Pop-up Blocker.
  3. Click Turn Off Pop-up Blocker.

INTERNET EXPLORER (WINDOWS IE 9 AND LATER)

  1. Click the GEAR icon and select Internet Options.
  2. Select the Privacy tab.
  3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.
  4. Click the Settings button to disable pop-up blockers for specific sites.
  5. Click OK.

 

CHROME (MAC)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
  2. Select Settings.
  3. Click Advanced at the bottom.
  4. Under Privacy and security, click the Content Settings button.
  5. Select Pop-ups and redirects.
  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.
  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (MAC)

  1. Select Preferences from the Firefox menu.
  2. Select the Privacy and Security tab.
  3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.
  4. To allow specific pop-ups, click Exceptions and enter the URL(s).
  5. Close the window.
  6. Click OK.

SAFARI (MAC)

  1. From the Safari menu, select Preferences
  2. Click Websites at the top of the window
  3. Select Pop-up Windows.
  4. To disable the pop-up blocker select Allow next to When visiting other websites.
  5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select Allow next to the name of the site.

 

Accessing GCC Wireless Networks

(Last updated: 12/17/2024)

All Genesee campuses have wireless connectivity available to members of the campus community. The wireless access is open and un-encrypted and we do warn you to be aware of the lack of security on the connection. There is a firewall that does place basic limitations on your access (bandwidth, blocks protocols that are known vectors for viruses and worms) but you are responsible for your own safe computing.

We strongly recommend you have your own anti-virus in place and consider other security measures such as a personal firewall.


Batavia Campus:

  1. GCC
    1. No username/password required
    2. Works with all devices
    3. Is NOT a SECURE network
  2. GCC_Portal
    1. Authenticates the user using the Genesee NETID Username/Password
    2. Does not require any software to be loaded onto the laptop or other portable computing device
    3. Works well with non-Apple devices
    4. A user will have to re-authenticate if they switch from GCC_Portal  to GCC or GCC_Secure and then go back to using to GCC_Portal
    5. GCC_Portal does not cache login credentials and was designed to not do that
    6. Is NOT a SECURE network
  3. GCC_Secure
    1. Authenticates the user using the Genesee NETID Username/Password
    2. GCC_Secure will work well with Apple devices and has the added benefit of encrypting the wireless signal from the device to the wireless access point
    3. GCC_Secure DOES NOT work well on non-Apple devices

School of Nursing Wireless Networks:  (updated 12/17/2024)
School of Nursing Wireless Networks:

GCC_AMC_Nursing

  • Authenticates the user using a password provided by the Nursing Department
  • Does not require any software to be loaded onto the laptop or other portable computing device
  • Works well with non-Apple devices
  • Is a SECURE network (traffic to/from mobile device to access point is encrypted)

Campus Centers:

Albion – GCC_OCCA, Lima – GCC_LCCL, Dansville – GCC_LCCD, Warsaw – GCC_WCCW, Arcade – GCC_WCCA, Medina – GCC_OCCM

  • No username/password required
  • Works with all devices
  • Is NOT a SECURE network

Trouble with your wireless?– Wireless Connection Information How to Forget ReJoin Network Mobile Devices help – for Apple or Android devices

If your device does not connect to the network after trying the “Forget network” online help, you need to send an email to the GCC help desk email: helpdesk@genesee.edu and include the following information:

  • the model and version of your device
  • the MAC address
  • the Operating System version
  • a contact number to call you back
  • which wireless network trying to access

Someone from the telecom team will contact you to discuss/research your issue further.

Policy – Dealing with Students Who Misuse Computing Resources Proc 420

The use of computing and information processing resources is a privilege granted by the College to students who have demonstrated an appropriate need in their program of study or work assignment at Genesee Community College. All users of GCC computer resources must comply with the applicable statutes of New York State and Federal law, in particular, Chapter 514 of the New York State Penal Law. The purpose of this procedure is to outline the steps which will be followed if student misuse of computing resources is suspected.

This is an official College policy, numbered Procedure 420.

Policy – Statement on Non-Discrimination

Genesee computer systems shall not be used for transmission of information that promotes:

  • discrimination on the basis of age, marital status, veteran status, national origin, race, creed, color, gender, religion, disability or sexual orientation;
  • sexual harassment;
  • copyright infringement;
  • personal political beliefs;
  • personal business interests; or
  • any unlawful activity.

Phishing

Wikipedia defines Phishing as: the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication

There will be an occasional uptick in emails, some not even addressed to you, about “Confirming” something involving a username and password.

Genesee will never ask you to confirm things like passwords in an email like that. And we never will use a non-named email account like “admin” or “administrator” or “support” to ask you to do anything with your account. Even things with my name on it that come out of nowhere asking you for your username and password are to be suspect.

As always, when in doubt, do ask. Contact the Help Desk (helpdesk@genesee.edu) or Computer Services staff in Batavia. We’re glad to help you figure out whether something is legit or not.

If you get any of those “Confirming” emails, if you have your spam filter turned on and have the voting links at the bottom, do mark them as spam so CanIt learns that this is spam faster. If you don’t have your spam filter on, simply delete the message. As long as you only open the message and do not click on any of the links, you should be fine.

Where to Get Technical Help

There are multiple options available when you need technical help:

Telephone

  • Call the 24×7 Central Call Center (CCC) at 1.866.614.5004 (toll free)– PRESS 1 and wait for a technician

Email

  • Send an email to helpdesk@genesee.edu at any time with technical problems, issues, and requests
  • The Help Desk email is monitored 8am-4pm weekdays (except when the College is closed)
  • Students are encouraged to contact their instructor FIRST regarding potential technical issues, before contacting helpdesk
  • If you are experiencing problems logging into your GCC email or myGCC, and you need a password reset, DO NOT EMAIL the helpdesk, as we do not process password resets via email due to security concerns.  Call the CCC, who will verify your identity, then help with your password.  Be near a computer when you call so you can test your password

Online

  • Visit the GCC Online Help Desk at https://hd.genesee.edu  This site contains many articles addressing common technical issues.  Email helpdesk@genesee.edu if you need further assistance.  at any time with questions about technical issues or issues related to online class materials (even if you’re not taking a distance learning class — many classes have online handouts or assignments). This email is not closely monitored during non-business hours.
  • This website provides links to several help resources, including links to many publishers whose resources are used in GCC courses.  https://genesee.open.suny.edu/webapps/portal/execute/tabs/tabAction?tabId=_39887_1&tab_tab_group_id=_130_1
  • If you are taking an online course, and you already have reached out to your instructor for help, email gcconline@genesee.edu to contact the GCC Online Learning Office

In Person

  • Batavia campus: The TechZone is located in T202 (Conable Technology Building). The Lab is open to all registered students and you can also get help with usernames/passwords, email, and other basic technical issues. In addition, the staff there will assist you in using any of the Genesee electronic resources and walk you through using email, Genesis, My Courses and most instructional software.
  • Batavia campus: The Assisted Learning Lab (D209) is available to assist students who need more extensive assistance in using a computer to work on course materials. Staff is available there to provide tutoring in using a computer and tutoring in content areas. The ALL cannot provide help with usernames/passwords.
  • Assistance at the Campus Centers varies from center to center. Centers frequently have tutors available who can help with basic computer skills as well as course content. Campus Center staff can put you in contact with the Help Desk to resolve problems with usernames and passwords.