Author: Alyssa Shortridge

GCC College Phone Problems

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07/07/2017

3:58 pm

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Faculty, Staff

The college phone system (all campuses) are support by Computer Services Telecom team.

If you are having any issue with your college phone, for example, no dial tone, unable to make any calls, voice mail password, broken phone equipment, etc., you need to send an email to the GCC help desk email: helpdesk@genesee.edu and include the following information:

  • Campus –
  • Room –
  • Campus phone number(s) –
  • Request/Issue:

Include in your email:

Is there dial tone, is there static on the line, a working phone number to contact you.

Someone from the telecom team will contact you to discuss/research your request/issue further.

Smart Classroom Technology Support

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07/07/2017

3:50 pm

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Computer Labs, Faculty

Computer Services uses the term “smart classroom” to describe most of the classrooms on all GCC campuses that are equipped with technology like computers, projectors, interactive or static displays.

 

Computer Services periodically hosts a Classroom Technology Users Group session on the Batavia campus, open to all staff and faculty.  Watch for event announcements via email and campus announcements in Genesis.  This is an informal forum in which to highlight technical and pedagogical uses of various classroom technologies, ask questions, share ideas, and provide feedback about current and future classroom technologies.

If you need assistance with or have questions about classroom technology equipment, please email helpdesk@genesee.edu and a Computer Services staff member will reach out you.

Short-Term Use of a T20x Computer Lab

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07/07/2017

3:45 pm

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Computer Labs, Faculty

Do you need the ability to share content with your students on the large screen in front of the room as well as at individual student computer stations?  Do you need your class to complete an online test, assignment, or project?

The computer labs located on the second floor of the T building (T204, T205, T206) may very well meet your need.

To check availability and to reserve a room not related to a semester long class Use Outlook calendar and search for Location of T204 T205 T206  Schedule your room in an open spot. It will then be submitted to the HelpDesk for Approval.  You will receive an email with approval status in 24hrs.

Full semester use of a computer lab should be arranged through your department. Work with the dean’s Assistant to officially re-schedule your class meeting location.

Updating Personal Information in BSS

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07/07/2017

2:15 pm

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Banner, Students

Banner is GCC’s primary information management system, and Banner Self Service (BSS) provides you with important resources and tools.

You are responsible for ensuring that personal information about you—namely your permanent address, non-GCC alternate email address, and phone number—is correct and current.

Why will keeping your personal information in BSS updated help YOU?

  • If you forget your GCC password, you may use the automated reset tool to set a new password.
  • Ensure the paper mailings sent to you are sent to the correct address.

To access Banner Self-Service (BSS), log in to myGCC (GCC homepage—click myGCC link at top-center).  Select the “My Account” sub tab and scroll down for “My BANNER Self Service” menu.  Once in Banner Self Service, click the Personal Information tab.  Click the desired link to update your information—e.g., alternate email address.

Banner Self Service link

Banner Self Service main menu

You will have an “Employee Menu” option only if you have worked for the college (through College Work Study or other programs). You can use the Banner Self Service link on that page, since it goes to the same place.

What is Banner Self Service?

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07/06/2017

5:49 pm

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Banner, Students

Banner is GCC’s primary information management system, and Banner Self Service (BSS) provides you with important resources and tools.

Banner Self Service link

To access BSS, log in to myGCC. To get there, first go to the college home page (www.genesee.edu) , click the myGCC link at the top, and log in. Then go to the “My Account” sub-tab and scroll down to the “My BANNER Self Service” module. Click the “My Banner Self Service” link.

Notice the tabs (top) and links available within BSS.  Some highlights:

  • Personal Information: It is essential that you update your permanent address and non-GCC email address whenever these change.  GCC relies on this information for important tasks, such as mailing financial aid reward checks and processing self-service “Forgot Your Password” reset requests
  • Student Services: This is where you go to register for GCC courses, check your final grades, and run a degree audit
  • Pay My Bill: Self explanatory
  • Employee Services: This tab is visible to students who hold a position in the college (e.g., Work Study, SSWAP).  You likely will have little or no use for it, but feel free to explore.
  • Financial Aid: View your financial award, if applicable.  Check your eligibility for financial awards and for messages from GCC’s Financial Aid Office.
  • Xtender: You may ignore this tab.

GCC ID Number or What is that 800 Number?

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06/28/2017

1:03 pm

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Faculty, Staff, Students

All members of the Genesee Community College community are issued a unique Genesee identification number. This is a 9-digit number that you should use in lieu of your Social Security Number when doing business with campus offices.

The number is frequently referred to as an “800 number” because currently all numbers start with 800 — i.e. 800123456.

Students can find their Genesee ID number

  • on their Student ID cards
  • in the information from the Computer Services department along with username and password information

Faculty and staff can find the Genesee ID number on their ID card and/or their paycheck.

You can also find your Genesee ID number by logging into myGCC, access Banner Self-Service, select “Personal Info” and then “What is My GCC ID?”

Having a problem with finding your GCC Id number, send an email to helpdesk@genesee.edu for further instructions and/or guidance.

If the situation is appropriate, an ID number can be changed but that will rarely occur. If you think you need your ID number changed, you must contact the Records Office (in person or on the phone, not by email) and discuss your situation with the staff there.

Accessing GCC Wireless Networks

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06/28/2017

12:19 pm

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Everyone, Link Change, Wireless

(Last updated: 12/17/2024)

All Genesee campuses have wireless connectivity available to members of the campus community. The wireless access is open and un-encrypted and we do warn you to be aware of the lack of security on the connection. There is a firewall that does place basic limitations on your access (bandwidth, blocks protocols that are known vectors for viruses and worms) but you are responsible for your own safe computing.

We strongly recommend you have your own anti-virus in place and consider other security measures such as a personal firewall.

Batavia Campus:

  1. GCC
    1. No username/password required
    2. Works with all devices
    3. Is NOT a SECURE network
  2. GCC_Portal
    1. Authenticates the user using the Genesee NETID Username/Password
    2. Does not require any software to be loaded onto the laptop or other portable computing device
    3. Works well with non-Apple devices
    4. A user will have to re-authenticate if they switch from GCC_Portal  to GCC or GCC_Secure and then go back to using to GCC_Portal
    5. GCC_Portal does not cache login credentials and was designed to not do that
    6. Is NOT a SECURE network
  3. GCC_Secure
    1. Authenticates the user using the Genesee NETID Username/Password
    2. GCC_Secure will work well with Apple devices and has the added benefit of encrypting the wireless signal from the device to the wireless access point
    3. GCC_Secure DOES NOT work well on non-Apple devices

School of Nursing Wireless Networks:  (updated 12/17/2024)
School of Nursing Wireless Networks:

GCC_AMC_Nursing

  • Authenticates the user using a password provided by the Nursing Department
  • Does not require any software to be loaded onto the laptop or other portable computing device
  • Works well with non-Apple devices
  • Is a SECURE network (traffic to/from mobile device to access point is encrypted)

Campus Centers:

Albion – GCC_OCCA, Lima – GCC_LCCL, Dansville – GCC_LCCD, Warsaw – GCC_WCCW, Arcade – GCC_WCCA, Medina – GCC_OCCM

  • No username/password required
  • Works with all devices
  • Is NOT a SECURE network

Trouble with your wireless?– Wireless Connection Information How to Forget ReJoin Network Mobile Devices help – for Apple or Android devices

If your device does not connect to the network after trying the “Forget network” online help, you need to send an email to the GCC help desk email: helpdesk@genesee.edu and include the following information:

  • the model and version of your device
  • the MAC address
  • the Operating System version
  • a contact number to call you back
  • which wireless network trying to access

Someone from the telecom team will contact you to discuss/research your issue further.

When Technology Problems Happen

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06/27/2017

2:24 pm

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Help Desk, Online Classes, Remote Classes

You can assume that at some point you or the college will have technical problems. There are way too many places for something to go wrong and in the course of a semester, something always does.

What to do?

First: Call the Help Desk – 1-866-614-5004 –PRESS 1 — someone will answer that phone 24 hours a day, 7 days a week. The Help Desk can test to see if the problem is on your end or on the college end.

The next important part of this is to speak up! Tell your instructor that you are having technical problems so you figure out together what options you have. The options you have will depend on what the problem is. This is why you often have an office telephone number for your instructor. Even at night or on a weekend, leave a message and tell your instructor when and where he/she can call you back. Most instructors don’t usually check voice mail on Saturdays and Sundays, but some may.

On a weekend, especially if a quiz or exam is due, make sure you leave at least a phone message as soon as you determine you have a problem. Don’t wait until Monday night to let your instructor know you had a problem on Saturday night. The voice mail systems puts a time and date stamp on every message, so they will know when you leave it.

If there are technical problems on the college’s end (for example, the server goes down or the Internet collapses), your instructor may  adjust things; what your instructor does is up to them. But you should have at least downloaded and printed the basic semester schedule so that you have a clue of what you should be working on at all times. You may not be able to complete an on-line quiz or participate in a discussion, but you can keep working on the material in the textbook without the Internet.

 

If you have a chronic technology problem that will not go away, your instructor may or may not make individual adjustments as needed. The adjustments they make may not be to your advantage. This is to discourage anyone from calling every Saturday night reporting that your computer has broken down and “can I have extra time for the test?”

Browser Check

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06/27/2017

2:22 pm

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Browsers

The browser check will take a look at your browser configurations and tell you what setting you have. It’s useful to try this with both Internet Explorer and Fire Fox. There’s no guarantee that the browser check will pick up every problem but it can help; this is especially useful if you do not know how your browsers are configured or you are using a computer that you do not own (i.e. work, a library).

First, check to see what browsers Blackboard supports. You can do that on the Blackboard Support Page. (As of June 2017, Genesee is on “2017 Q2”)

Now, let’s see what browser you actually have.

One possible browser check: https://www.whatismybrowser.com/

Now. Just because your browser may be “out of date” doesn’t mean it won’t work.

You need to put the Blackboard list and the results of the test together to see if your browser will actually work.

Still confused? Send an email to helpdesk@genesee.edu and tell us what browser you’re using and we’ll help figure out if you need to do anything about that!

ID Cards

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06/27/2017

2:04 pm

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Faculty, Staff, Students

Faculty, staff and students are encouraged to obtain a Genesee picture ID card. This card can be used in any campus office as proof of identification when conducting business on a campus and in the library.

Students living in College Village need a ID special card; the special ID cards serve as your key for the building you are living in. There is a separate key for your room.

In Batavia

In Batavia, ID cards are obtained from the Student Activities Office located in the Wolcott J. Humphry III Student Union when the Union is open. To get a student ID card, you will need your GCC ID number, picture ID and you must already be registered for classes. It takes about 1-2 hours for newly registered students to get their data into the ID card system.

At a Campus Center

At a campus center, your picture can be taken at the campus center and the ID card will be returned to the same campus within a week’s time.

Anyone who cannot come to Batavia or a Campus Center to have a picture taken is not issued a Genesee ID card.