Phishing

Wikipedia defines Phishing as: the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication

There will be an occasional uptick in emails, some not even addressed to you, about “Confirming” something involving a username and password.

Genesee will never ask you to confirm things like passwords in an email like that. And we never will use a non-named email account like “admin” or “administrator” or “support” to ask you to do anything with your account. Even things with my name on it that come out of nowhere asking you for your username and password are to be suspect.

As always, when in doubt, do ask. Contact the Help Desk (helpdesk@genesee.edu) or Computer Services staff in Batavia. We’re glad to help you figure out whether something is legit or not.

If you get any of those “Confirming” emails, if you have your spam filter turned on and have the voting links at the bottom, do mark them as spam so CanIt learns that this is spam faster. If you don’t have your spam filter on, simply delete the message. As long as you only open the message and do not click on any of the links, you should be fine.

Faculty/Staff Account Request Form

The link below is for use only by authorized staff who are requesting network, email and/or Banner accounts for new employees or employees with new responsibilities.

https://argos3.genesee.edu/Argos/awv/#explorer/Production%00GCC%20Public/GCC%20Account%20Request/Dashboard

Only use this form for new accounts. Access not requested with the initial Network Account Request can be requested — at any time — simply by sending an email to helpdesk@genesee.edu

What’s Inside myGCC?

myGCC is a ‘portal’ to different sets of information and services.

For students, myGCC has:

  • links to Banner Self Service which include registration, schedules, online payment and degree audits
  • your Genesee email
  • links to online course material in My Courses
  • Financial Aid links (in the “Student” tab) to Apply for a Stafford Loan and to View Work Study Job Listings

Logging into myGCC is a ‘single sign on’ to multiple resources that would otherwise require you to remember and maintain separate usernames and passwords.

 

Where to Get Technical Help

There are multiple options available when you need technical help:

Telephone

  • Call the 24×7 Central Call Center (CCC) at 1.866.614.5004 (toll free)– PRESS 1 and wait for a technician

Email

  • Send an email to helpdesk@genesee.edu at any time with technical problems, issues, and requests
  • The Help Desk email is monitored 8am-4pm weekdays (except when the College is closed)
  • Students are encouraged to contact their instructor FIRST regarding potential technical issues, before contacting helpdesk
  • If you are experiencing problems logging into your GCC email or myGCC, and you need a password reset, DO NOT EMAIL the helpdesk, as we do not process password resets via email due to security concerns.  Call the CCC, who will verify your identity, then help with your password.  Be near a computer when you call so you can test your password

Online

  • Visit the GCC Online Help Desk at https://hd.genesee.edu  This site contains many articles addressing common technical issues.  Email helpdesk@genesee.edu if you need further assistance.  at any time with questions about technical issues or issues related to online class materials (even if you’re not taking a distance learning class — many classes have online handouts or assignments). This email is not closely monitored during non-business hours.
  • This website provides links to several help resources, including links to many publishers whose resources are used in GCC courses.  https://genesee.open.suny.edu/webapps/portal/execute/tabs/tabAction?tabId=_39887_1&tab_tab_group_id=_130_1
  • If you are taking an online course, and you already have reached out to your instructor for help, email gcconline@genesee.edu to contact the GCC Online Learning Office

In Person

  • Batavia campus: The TechZone is located in T202 (Conable Technology Building). The Lab is open to all registered students and you can also get help with usernames/passwords, email, and other basic technical issues. In addition, the staff there will assist you in using any of the Genesee electronic resources and walk you through using email, Genesis, My Courses and most instructional software.
  • Batavia campus: The Assisted Learning Lab (D209) is available to assist students who need more extensive assistance in using a computer to work on course materials. Staff is available there to provide tutoring in using a computer and tutoring in content areas. The ALL cannot provide help with usernames/passwords.
  • Assistance at the Campus Centers varies from center to center. Centers frequently have tutors available who can help with basic computer skills as well as course content. Campus Center staff can put you in contact with the Help Desk to resolve problems with usernames and passwords.

 

Finding Your Grades in myGCC

Genesee does not send ‘report cards’ at the end of a semester when grades are issued. Grades are available only inside myGCC for viewing.

If you need official proof of your grades (i.e. your employer will reimburse your tuition based on what grades you earned), you can request a transcript be sent to whomever you wish.

To find your grades in myGCC, follow these steps:

Start by logging into myGCC. If you don’t know your username or password, call the help desk (1-866-614-5004 — PRESS 1) and they can help you out. Don’t leave a message here about your password, all we will do is tell you to call the help desk! 😉

On the “My Account” tab, look for the MyBanner Self Service module and click on the “My Banner Self Service” link.

Banner Self Service link

Once you’re inside Student Services, click on the link to the “Student Records Information Menu”
Student Services Menu

Then click on the link to “Final Grades”

Student Records Menu

You will need to select the term. The term that is in the box may not be the term for the grades you are looking for. Use the drop down to change to the correct term, then click on Submit.

Select a Term

Ta-da! While you’re here, don’t just look at your grades. Look at the other information on the page and make sure it’s correct. Do we have your correct major? Is that the correct degree program? If not, contact your advisor for assistance in getting that fixed.

Student information

Grades for your classes are then listed. If you have *any* questions about a grade, contact your instructor. Only your instructor can answer questions about your grade. A “J” grade means that your instructor submitted grades after the grading deadline.

Semester grades

Also check your GPA (Grade Point Average).

Grade Point Average

If your “current term” or “overall” GPA is less than 2.0, you may not be in good academic standing. If you are not in good academic standing, you will be contacted by the Advisement Office about what you may need to do. That is, you may need to drop a course that you have not completed the pre-requisite for or you may be in a situation where you need to drop some credit hours. We will let you know!

If you have done very well, a 3.75 GPA or better places you on the President’s List; a GPA between 3.50 and 3.74 earns you a place on the Dean’s List. These honors are not calculated as soon as grades are available; there is a 7-10 working day delay.

Do I Need a Computer?

Yes and No.

With the advancement in technology, we now have many options for where and how we complete tasks and communicate.  Smart phones, laptops, desktops, tablets, Chromebooks, etc.

Most GCC facilities are equipped with, and faculty utilize, PC/Windows-based desktops, laptops, and software.  In turn, most students will want to use compatible hardware and software for the best experience.

Smart phones, Chromebooks, and Mac computers may work fine for certain tasks.  However, please be aware that these devices may not be compatible with other tasks.  For instance, a smart phone may not be the best option for preparing and submitting a term paper.