Category: Banner

Banner/Degree Works Troubleshooting/Information

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05/24/2019

4:25 pm

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Banner

If you experience a Banner or Degree Works problem, please attempt the following to resolve the issue BEFORE reaching out to the Help Desk:

  1. Clear cache

→Google Chrome – The cache clear option can be found under the Settings menu. Click on the three vertical dots in the upper right corner of Google Chrome and select Settings.

→On the screen that appears type CACHE in the search box.

→Scroll down if needed to find the yellow highlighted word CACHE in the Clear Browsing Data section and click on section.

→A new window will appear. Click on clear data.

→Start using Banner again.

  1. Close instances of Google Chrome

→Make sure all Chrome windows are closed to clear the credentials.

→Open Chrome again and log into myGCC

 

If the problem persists, please add these questions and your answers to the email you send to helpdesk@genesee.edu .  This will assist the programmers better target and resolve the problem:

→Can the user log into myGCC?

→Can the user open Banner and see the Banner Admin page?

 

 

 

 

→What form is the user trying to open?

→Is there an error that appears? If so, please gather the details for the ticket.

Updating Personal Information in BSS

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07/07/2017

2:15 pm

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Banner, Students

Banner is GCC’s primary information management system, and Banner Self Service (BSS) provides you with important resources and tools.

You are responsible for ensuring that personal information about you—namely your permanent address, non-GCC alternate email address, and phone number—is correct and current.

Why will keeping your personal information in BSS updated help YOU?

  • If you forget your GCC password, you may use the automated reset tool to set a new password.
  • Ensure the paper mailings sent to you are sent to the correct address.

To access Banner Self-Service (BSS), log in to myGCC (GCC homepage—click myGCC link at top-center).  Select the “My Account” sub tab and scroll down for “My BANNER Self Service” menu.  Once in Banner Self Service, click the Personal Information tab.  Click the desired link to update your information—e.g., alternate email address.

Banner Self Service link

Banner Self Service main menu

You will have an “Employee Menu” option only if you have worked for the college (through College Work Study or other programs). You can use the Banner Self Service link on that page, since it goes to the same place.

What is Banner Self Service?

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07/06/2017

5:49 pm

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Banner, Students

Banner is GCC’s primary information management system, and Banner Self Service (BSS) provides you with important resources and tools.

Banner Self Service link

To access BSS, log in to myGCC. To get there, first go to the college home page (www.genesee.edu) , click the myGCC link at the top, and log in. Then go to the “My Account” sub-tab and scroll down to the “My BANNER Self Service” module. Click the “My Banner Self Service” link.

Notice the tabs (top) and links available within BSS.  Some highlights:

  • Personal Information: It is essential that you update your permanent address and non-GCC email address whenever these change.  GCC relies on this information for important tasks, such as mailing financial aid reward checks and processing self-service “Forgot Your Password” reset requests
  • Student Services: This is where you go to register for GCC courses, check your final grades, and run a degree audit
  • Pay My Bill: Self explanatory
  • Employee Services: This tab is visible to students who hold a position in the college (e.g., Work Study, SSWAP).  You likely will have little or no use for it, but feel free to explore.
  • Financial Aid: View your financial award, if applicable.  Check your eligibility for financial awards and for messages from GCC’s Financial Aid Office.
  • Xtender: You may ignore this tab.

Policy – Dealing with Students Who Misuse Computing Resources Proc 420

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06/27/2017

12:49 pm

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Accounts, Banner, Everyone, Faculty, Help Desk, Home Computers, Security, Staff, Students

The use of computing and information processing resources is a privilege granted by the College to students who have demonstrated an appropriate need in their program of study or work assignment at Genesee Community College. All users of GCC computer resources must comply with the applicable statutes of New York State and Federal law, in particular, Chapter 514 of the New York State Penal Law. The purpose of this procedure is to outline the steps which will be followed if student misuse of computing resources is suspected.

This is an official College policy, numbered Procedure 420.

Faculty/Staff Account Request Form

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06/26/2017

5:43 pm

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Accounts, Banner, Emails, myGCC, Staff

The link below is for use only by authorized staff who are requesting network, email and/or Banner accounts for new employees or employees with new responsibilities.

https://argos3.genesee.edu/Argos/awv/#explorer/Production%00GCC%20Public/GCC%20Account%20Request/Dashboard

Only use this form for new accounts. Access not requested with the initial Network Account Request can be requested — at any time — simply by sending an email to helpdesk@genesee.edu