Conversation Mode in Outlook Web Access (OWA)

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Since the upgrade to Mail16 in July of 2018, the inbox sort view may be different than what was previously the norm. When you access your email via the web, or OWA, the default sort setting is “CONVERSATIONS BY DATE” mode.  This option groups emails by conversation (subject line), rather than date.

How do you turn Conversations OFF, so email messages display the most recently received, regardless of sender or subject line?`

  1. Access OWA from the GCC home page and log in.
    Clip from the heading of the GCC website, with the 'Email' link circled Clip from the GCC webmail login screen, with the User name and Password fields circled.
  2. Look above the list of email messages for CONVERSATIONS BY DATEDownward-pointing arrow  Click on the down arrow Downward-pointing arrow  to display the options menu.  Near the bottom of the menu, select Off under Conversations.
    Clip from the GCC webmail screen (Outlook Web App), showing conversations, sorted by date. The pull-down element to select sorting method is circled, and reads 'CONVERSATIONS BY DATE.' The 'CONVERSATIONS BY DATES' pull down is shown fully expanded. The 'CONVERSATIONS' section of the menu is circled; 'On' is checked, 'Off' is highlighted in yellow.

Result – Your email messages will display by date, with the most recent at the top, regardless of the sender or subject. This setting will remain in effect after you log off and will not change unless you return to the menu and make a change.

NOTE: These directions apply only to accessing your GCC email via OWA, NOT through Outlook on a GCC computer.