For more extensive documentation, scroll to the bottom for the PDF documentation.
Set up a Temporary Greeting
Access your voice mail. Call ext. 6400 and then enter your password
- Press 82
- Press 3 for the temporary greeting
- Press 5 to record the message
- Press # when finished
- Press 9 to set an expiry date — follow the instructions
- Hang up
Distribution List
First you will have to make your Distribution List. You can create up to 9 lists with up to 99 entries in each list.
- Log into your mailbox
- Press 85
- Enter a number from 1 to 9 to identify this list, then press #
- Press 5 to create the list
- Enter each mailbox number followed by #
- When list is complete, press #
- To delete a number or name after you enter it, Press 0 then #
- Press 83 to log off before hanging up
Express Messaging
From Your Desk:
- Enter ext: 6000 (Express Messaging)
- You will hear “Express Messaging to mailbox?”
- Enter the mailbox number of the person to whom you want to leave the message, followed by the # key. You will hear wither the person’s name or mailbox number.
- Leave your message and hang up
From Outside the Building:
-
- Dial 585-343-0055
- Enter ext: 6000
- You will hear “Express Messaging to mailbox?”
Enter the mailbox number of the person to whom you want to leave the message, followed by the # key. You will hear wither the person’s name or mailbox number.
- Leave your message and hang up
Call Transfer
To transfer a caller to voicemail from a digital telephone:
- Press Transfer Button
- Enter ext: 6000
- Enter mailbox number and # key
- Press the Transfer button again
To transfer a caller to voicemail from a single line telephone:
- Press dwitch hook
- Enter ext: 6000
- Enter mailbox number and # key
- Press switch hook again
Call Forward
All calls can be forwarded to your mailbox by activating call forward to ext: 6400 (Meridian Mail). The caller will receiver your greeting and can leave a message.
Voice Mail User Guidelines
Voice mailbox management is the responsibility of the user. The listed items should be used and reviewed on a regular basis.
- Review current messages and discard in a timely manner
- Respond to voice mail messages promptly (within 2 hours is recommended)
- Encourage callers to leave detailed messages, not just their name and number
- Take time to update and review your personal greeting, reflecting your current location, meetings, sick time, vacation, etc
- When out of the office check your voicemail on a regular basis
- Change your password periodically for security and privacy
PDF Documentation
This documentation does NOT meet accessibility requirements. The majority of the commands are in the text above. If you need assistance with these files, contact helpdesk@genesee.edu and let the folk there know what you are looking for.
How to: Distribution list; Log Off; Express Messaging; and Telephone Features — VoiceMail-1
How to: First time log in for extensions; first time log in for voicemail; to log into your mailbox; to log into a voice mailbox; playing message — VoiceMail-2
How to: To record your personal greeting; Record your name for personal verification; Change your password; Compose and send a message to one or more mailboxes — VoiceMail-3
Reporting Telephone or Voice Mail Problems
If you have problems with any college phone, please report that to the help desk by sending an email to helpdesk@genesee.edu with the following information.
- Campus
- Room
- Campus Phone number
- Issue
Include in your email:
Is there dial tone, is there static on the line, a working phone number to contact you.
Someone from the Telecom team will contact you to discuss/research your issue further.