There are multiple options available when you need technical help:
Telephone
- Call the 24×7 Central Call Center (CCC) at 1.866.614.5004 (toll free)– PRESS 1 and wait for a technician
- Send an email to helpdesk@genesee.edu at any time with technical problems, issues, and requests
- The Help Desk email is monitored 8am-4pm weekdays (except when the College is closed)
- Students are encouraged to contact their instructor FIRST regarding potential technical issues, before contacting helpdesk
- If you are experiencing problems logging into your GCC email or myGCC, and you need a password reset, DO NOT EMAIL the helpdesk, as we do not process password resets via email due to security concerns. Call the CCC, who will verify your identity, then help with your password. Be near a computer when you call so you can test your password
Online
- Visit the GCC Online Help Desk at https://hd.genesee.edu This site contains many articles addressing common technical issues. Email helpdesk@genesee.edu if you need further assistance. at any time with questions about technical issues or issues related to online class materials (even if you’re not taking a distance learning class — many classes have online handouts or assignments). This email is not closely monitored during non-business hours.
- This website provides links to several help resources, including links to many publishers whose resources are used in GCC courses. https://genesee.open.suny.edu/webapps/portal/execute/tabs/tabAction?tabId=_39887_1&tab_tab_group_id=_130_1
- If you are taking an online course, and you already have reached out to your instructor for help, email gcconline@genesee.edu to contact the GCC Online Learning Office
In Person
- Batavia campus: The TechZone is located in T202 (Conable Technology Building). The Lab is open to all registered students and you can also get help with usernames/passwords, email, and other basic technical issues. In addition, the staff there will assist you in using any of the Genesee electronic resources and walk you through using email, Genesis, My Courses and most instructional software.
- Batavia campus: The Assisted Learning Lab (D209) is available to assist students who need more extensive assistance in using a computer to work on course materials. Staff is available there to provide tutoring in using a computer and tutoring in content areas. The ALL cannot provide help with usernames/passwords.
- Assistance at the Campus Centers varies from center to center. Centers frequently have tutors available who can help with basic computer skills as well as course content. Campus Center staff can put you in contact with the Help Desk to resolve problems with usernames and passwords.