Using the Help Desk software

Author admin acount on June 28, 2010 | Print | Bookmark
There are different ways to find helpful information here in the Help Desk knowledge base.

Search

If you have some general idea of what you are looking for, using the "Search" at the top of the page can be useful. The problem with Search is that if an article is cross-referenced in multiple categories, then you get the same article multiple times in your search results.

Categories

If you have a general idea of what you are looking for, the Categories on the right side are hopefully useful. If you're looking for help with "Blackboard", as an example, click on the Blackboard category and you'll get a listing of all of the articles that refer to Blackboard and, hopefully, the titles tell you which article you need.

Also use the 'role' categories -- if you're a student, click on "student" and you'll see all the articles related to students and how students use technology. Same for "faculty" and "staff" -- the word 'staff' includes 'faculty' but there are some topics related to instruction that many employees won't care about.

All Articles

On the other hand, if you're just looking to see what you can learn, click on the "All Articles" link to get a list of all the articles on the site. Or click on the "Glossary" and see what new terms you can learn from that.

When All Else Fails

When you can't find anything, send an email to online@genesee.edu with your question(s) and we'll get back to you with the information you're looking for. If you can't find something that should be easy to find, we haven't labeled it properly and need to fix it.

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Last updated on August 1, 2014 with 5199 views