Troubleshooting Tips

Author admin acount on June 21, 2010 | Print | Bookmark

Steps you can take in troubleshooting your computer problems.

If you know your problem is with your username and password, that's relatively easy. Contact the Help Desk by sending an email to helpdesk@genesee.edu or calling 1-866-614-5004 (24 hours a day, 7 days a week) for resetting usernames and passwords.

No matter, what your problem is, you'll save yourself some time if you can try these steps, since these are the first things we're going to suggest to you:


If you've done all that and still haven't identified the problem, then contact us, let us know what you have tried so we don't ask you to do these things again!

Was this article helpful?

Yes No

Category: Blackboard, Genesis, home computers

Last updated on August 1, 2014 with 4195 views