GCC College Phone Problems

The college phone system (all campuses) are support by Computer Services Telecom team.

If you are having any issue with your college phone, for example, no dial tone, unable to make any calls, voice mail password, broken phone equipment, etc., you need to send an email to the GCC help desk email: helpdesk@genesee.edu and include the following information:

  • Campus –
  • Room –
  • Campus phone number(s) –
  • Request/Issue:

Include in your email:

Is there dial tone, is there static on the line, a working phone number to contact you.

Someone from the telecom team will contact you to discuss/research your request/issue further.